Our support: always there for you!
Our team has comprehensive support experience in 1st and 2nd-level support, many years of technical experiences and a great deal of know-how when it comes to programming and 3rd-party components such as OS, DB and web servers.

We are ITIL-certified and offer our customers and partners flexible, user-friendly services, comprehensive support and numerous kinds of assistance. From standard support for pirobase and the product information management solution WS PIM to 24x7 support for pirobase and custom-made individual support solutions.
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Well informed at all times
In addition to our support server and the ticket customer interface which provides you with insight into your current tickets, we have also set up a forum in which you can exchange information with other customers. Here you will be provided with a lot of information about pirobase and WS PIM on the news boards for administrators, developers and end users. In addition, we will use our newsletter to inform you about product innovations and developments. The manuals, knowledge base and online shop on our support server will provide you with further details about our software.

To the support forum
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Do you have any questions about our support?

Your contact person

Martin Janssen
Director Product Development
Tel: +49 2203 93530 2100
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